Privacy Policy

Introduction

This Privacy Policy ("Policy") outlines the types of personal information that Mobile Spot — iFixPhones ("we," "our," or "us") may collect from visitors to our website and stores, how we use and protect that information, and the choices you have regarding the information you provide to us. We are committed to safeguarding your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information

We may collect the following personal information when you visit our website or use our services:

• Contact Information: When you fill out a contact form on our website, we may collect your name, email address, phone number, and any other information you choose to provide.
• Repair & Appointment Information: If you book a repair or appointment through our website, we collect the information needed to fulfill that request — such as your name, contact details, device information, and preferred appointment details.
• Device Sale Information: If you use our Cash for Phone tool to get a quote, we collect the device details you enter (brand, model, condition, etc.). This tool does not collect personal contact information — you provide that separately, in person, if you choose to complete a sale at one of our stores.

Automatically Collected Information

We may also collect non-personal information automatically when you visit our website, including:

• Usage Data: Information about your interactions with our website, such as the pages you visit, the time and date of your visit, and the duration of your stay.
• Device Information: Information about the device you're browsing with, such as your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To provide the services you request, such as booking a repair appointment, answering an inquiry, or processing a device purchase or sale.
• Improving Our Website: To understand how visitors use our website and make improvements to your experience.
• Marketing: To send you promotional messages or updates if you've given us your consent to do so. You can opt out of these communications at any time.
• Legal Compliance: To comply with legal obligations and respond to lawful requests from government authorities.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to understand how our website is used. You can manage your cookie preferences through your browser settings at any time. For more detail, see our Cookie Policy.

Data Sharing

We may share your personal information with trusted third-party service providers who help us operate our website and services — for example, tools that power our online forms, appointment booking, and payment or financing processing. These providers are only permitted to use your data to provide the service we've engaged them for, and are expected to handle it securely.

Security

We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Correct inaccuracies in your personal information.
• Withdraw your consent for marketing communications at any time.
• Request deletion of your personal information, subject to legal requirements.

To exercise any of these rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check back periodically for updates — the "Last updated" date at the top of this page reflects the most recent revision.