Policies & Terms of Service

• All sales are final. No returns, exchanges, or refunds will be issued.
• You are required to inspect the device for any damage before completing your purchase.
• The only exchange Mobile Spot will honor is if the device malfunctions due to a manufacturer defect. This must be reported and brought to the store location within 14 days of purchase.
• A valid state-issued ID is required before the initial payment for any purchase made via credit card, financing, or layaway.

• Customers have 14 days following the completion of their repair to report any defect or issue. Repaired parts are covered for an additional 14 days if a qualifying defect is found.
• Damaged devices may or may not qualify for warranty coverage. Damage includes but is not limited to scratches, physical dents, and water damage. It's at the sole discretion of the repair technician to determine whether warranty applies.
• Parts not included in the original repair are not covered under warranty. For example, if a screen is repaired, the camera will not be assessed or repaired unless explicitly requested.
• Devices submitted for a warranty request must not have any physical damage at the time of submission.
• Devices with screen passcodes should have them removed prior to submission. If a device is screen-locked, a post-repair assessment cannot be completed, and Mobile Spot cannot guarantee the full warranty of the repair.
• Devices may occasionally be sent to common carriers or external service providers for repair. Mobile Spot is not responsible for any personal data on devices sent to third parties.

• Mobile Spot will not be held liable for any lost, corrupted, or unrecoverable data. Data may or may not be recoverable following service. Please back up your device before submitting it for repair.
• All iCloud and Google personal accounts must be signed out and removed from the device before submission. Mobile Spot is not responsible for any personal or sensitive data once the device has been submitted.

• Please collect your device within 14 days of being notified that your repair is complete.
• Mobile Spot will not be held responsible for any device left beyond this period. Devices not collected within 14 days may be recycled or disposed of without further notice.

• Items placed on layaway will not be released or delivered until the final payment has been received in full.
• All layaway payments are non-refundable. No exceptions will be made.
• Layaway items cannot be changed or substituted once the agreement is initiated.
• Layaway products are non-refundable under any circumstances.
• A valid state-issued ID is required before the initial layaway payment is accepted.

We offer the following flexible payment options for qualifying purchases and repairs:

Financing terms and approval are subject to each provider's individual policies. A valid state-issued ID is required before any financed or credit card transaction. Full details are on our Financing page.

Mobile Spot — iFixPhones, its owners, employees, technicians, and agents shall not be held responsible or liable for any of the following under any circumstances:

• Device damage — Any pre-existing damage, cosmetic damage, or damage that occurs during the repair process beyond the specific part being serviced.
• Third-party service — Any damage, loss, or delay caused by external carriers, manufacturers, or third-party service providers used in the repair process.
• Theft or loss — Any device reported stolen or lost while in our possession due to circumstances beyond our control, including burglary, fire, flood, or natural disaster.
• Software issues — Any software malfunction, corruption, or failure resulting from a hardware repair or service.
• Consequential damages — Any indirect, incidental, special, or consequential damages of any kind, including loss of business, loss of income, loss of use, or emotional distress.
• Acts of God — Any loss or damage caused by events outside human control including fire, flood, earthquake, or power outages.
• Abandoned devices — Any device not collected within 14 days of repair completion.
• Unlocked or unsecured devices — Any unauthorized access to a device that was not passcode-protected at the time of submission.

Mobile Spot's maximum liability to any customer shall not exceed the total amount paid for the specific repair or service in question. By submitting your device, you acknowledge and accept these terms in full.